I told her this was the only way to track it. She finally googled Newgistics package tracking and enter the tracking number and it showed everything, locations, scans, dates, and time. She tried to track my return, but it wouldn't work. I asked to speak with a supervisor and actually got connected to one. The issue was resolved today, they credited my account $774.80 the amount of the old cell phone. I'm putting this here in the hopes someone from ATT with some common sense sees it. I can track my return with no problem, the employee at the ATT store can track my return with no problems. I tried to get customer services to do this and all they were not allowed to track packages unless it on a preapprove website. The only problem ATT cannot track the packages handled by Newgistics unless they run the tracking number through Newgistics package tracking website. Newgistics is a delivery company contracted by ATT to handle shipping returns of cell phones. I believe this issue was caused by the shipping label from Newgistics called a Smart Label. Now I afraid to upgrade my other line, I will not upgrade or do anything until this issue is resolved. I have two phones on my account and was about to upgrade the other phone when this happened. I have an active case with a case number. I called customer service today Dec 5, 2018, they were unable to tell me what the package contains and I would just have to wait and see. I have a funny feeling this is my old cell phone. Today Dec 5, 2018, I received a text from UPS saying I have a 2 day Air package scheduled to be delivered at my home Dec 6, 2018, fromĪTT Mobility Forth Worth, Tx USA. The two that were able to track my phone said they would take care of the problem. I gave the tracking number to at least 7 ATT employees, only 2 were able to track my cell phone. I have driven 4 hours, spent about 20 hours on the phone with ATT customer service over a 4 day period. I checked the tracking number and tracked my return, it said delivered to return center Oct 4, 2018, at 6 pm Fort Worth Texas 76177. This month I checked my bill and there was a charge for not returning my old phone. On I received my new iPhone Xsm Max, I traded my old from in using the ATT Next plan.
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